🏆 Driving Success: Lodeware Customer Success Stories

At Lodeware, our mission is to transform operational challenges into powerful competitive advantages. We empower organizations across industries to streamline complex processes, significantly reduce costs, and achieve unprecedented efficiency through our innovative digital solutions.

Here are three success stories demonstrating the impact of Lodeware's expertise and platform:

1. Global Logistics Provider: Achieving Unprecedented Speed and Savings

A major global logistics provider was grappling with an inadequate and fragmented IT structure that struggled to keep pace with its continually evolving global operational needs.

💡 The Lodeware Solution

Lodeware implemented a strategy focused on global unification and best-practice deployment:

• Unified IT support globally onto a single, standardized platform.

• Provided intensive training and deployed ITSM best practices to regional support teams.

📈 Results That Deliver

The transformation yielded dramatic improvements in both efficiency and cost management:

• Slashed response time for all request types from over 600 minutes to under 15 minutes.

• Achieved a remarkable 70% reduction in operational costs.

• Established a consistent Global ITSM processes model and tool.

2. Government Organization: Elevating Service Excellence and Citizen Satisfaction

A large government organization faced challenges with high operational costs, low efficiency, and disjointed technical operations spread across multiple entities and departments.

💡 The Lodeware Solution

Lodeware implemented a centralized operational model designed for synergy and quality:

• Established and implemented a Shared Service Center (SSC) to consolidate technical operations.

🏅 Recognition and Tangible Improvements

This strategic move resulted in both industry recognition and a massive leap in service quality:

• Customer Satisfaction: Increased customer satisfaction from 30% to over 90%.

• Service Reliability: Ensured negotiated Service Level Agreements (SLAs) were met through proactive support and transparent communication.

• Service Catalog: Created and managed a comprehensive Service Catalog for clear service offerings.

• Excellence Awards: Recognized with two Government Customer Support Excellence awards in 2010 for Overall Excellence and Customer Focus Excellence.

3. Fortune 500 IT Giant: Securing Audit Compliance and Accelerating Global Processes

Following a public financial audit failure, a Fortune 500 IT Giant urgently needed a complete program restructure. The core issues included financial data siloed in hundreds of spreadsheets, aging, non-compliant technologies, and a reliance on manual, offline activities that prevented a successful audit.

💡 The Lodeware Solution

Lodeware launched a comprehensive, global transformation program using our specialized service:

• Executed a global program restructure and worldwide process optimization.

• Implemented an end-to-end process automation using the Lodeware Channel Enablement service.

🚀 Transformation and Operational Agility

The result was a successful program overhaul, achieving full audit compliance and extreme process acceleration:

• Financial Savings & Simplification: Achieved significant reductions in financial costs by optimizing processes and consolidating multiple tools into a single, comprehensive solution.

• Auditability & Transparency: Globalized processes became completely auditable with an end-to-end process that tracks every action. Real-time reports eliminated information misalignments.

• Process Speed: Process speed increased dramatically—tasks that previously required months of manual data entry can now be completed in a few seconds using mass-upload capabilities.

• Rapid Development: Leveraging the low/no-code platform underlying the Lodeware service, the team was able to fulfill over 1,800 user stories requested by the customer during the major program transformation in just under two years.

200000+

PROJECTS CREATED

4000+

ACTIVE PARTNERS

190+

COUNTRIES