Lodeware Privacy Policy
Last Updated: November 1, 2025
Welcome to Lodeware. We care deeply about your privacy and the security of your personal information. This Privacy Policy (“Policy”) explains how Lodeware (“we,” “our,” or “us”) collects, uses, shares, and protects information about you when you use our websites, products, and services.
Company Information:
Lodeware
8400 East Prentice Ave
Suite 1500
Greenwood Village, CO, 80111
Website: www.lodeware.com
Email: [email protected]
By using our websites or services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this Policy, please stop using our services immediately.
1. Purpose of This Policy
This Privacy Policy helps you understand how Lodeware handles information collected through:
Our websites, including www.lodeware.com and related subdomains,
Our software and services (“Lodeware Services”), and
Any other online or offline interaction with us.
It also explains your rights and choices about how we handle your data.
2. Scope
This Policy applies to all individuals who interact with Lodeware — customers, prospective customers, website visitors, partners, suppliers, contractors, and job applicants (collectively, “Users” or “you”).
3. Consent
By using the Lodeware Services, you consent to our collection, processing, and sharing of information as outlined in this Policy and any applicable agreements (such as our Master Subscription Agreement or Terms of Use).
If you represent an organization, you are responsible for ensuring that your team members and end users are aware of this Policy.
If you do not agree with these terms, please do not use the Lodeware Services.
4. Information We Collect
We collect information to provide, improve, and secure our services. The information we collect depends on how you interact with us. This may include:
Contact information: Name, email address, phone number, company name, and job title
Account and login data: Usernames, passwords, and authentication details
Payment details: Billing information, including credit card details (processed through secure third-party providers)
Device and network data: IP address, browser type, operating system, and similar technical data
Usage data: Interactions with our sites and applications, including pages visited, clicks, and session duration
Geolocation information (if you enable it)
Support and communication history: When you contact our support team or communicate with us in other ways
Job applicant data: Employment history, qualifications, and other information you choose to share
We may collect this data directly from you, automatically through your use of our services, or from trusted third-party sources.
5. How We Use Information
We use your information to:
Provide, maintain, and improve the Lodeware Services
Communicate with you about your account or transactions
Send you updates, promotional materials, or event invitations (if you opt in)
Support and troubleshoot technical issues
Personalize your experience with our products
Analyze usage and performance to improve our offerings
Detect and prevent fraud or security issues
Comply with legal obligations and enforce our agreements
We may also use aggregated or de-identified data for analytics, research, and business insights.
6. How We Share Information
We do not sell your personal information. We may share your data only in the following circumstances:
With service providers and partners who help us operate our business (e.g., hosting, analytics, payment processing, marketing).
Within our corporate group, if applicable, to deliver integrated services.
For legal reasons, when required by law, court order, or government request.
In a merger or acquisition, if Lodeware or part of our business is sold or transferred.
With your consent, when you’ve agreed to a specific disclosure.
7. Cookies and Similar Technologies
We use cookies and similar tools to make our websites function properly, analyze traffic, and personalize your experience.
You can control cookies through your browser settings. Blocking cookies may affect site functionality.
We also use third-party analytics (like Google Analytics) to help understand site usage. Learn how to opt out here: https://tools.google.com/dlpage/gaoptout
8. Data Retention
We keep personal information as long as needed to provide services, comply with legal obligations, and resolve disputes.
We may retain anonymized or aggregated data for analytics purposes indefinitely.
When information is no longer required, we securely delete or anonymize it.
9. Your Choices and Rights
You have control over your personal information. Depending on where you live, you may:
Access or request a copy of your data
Correct or delete inaccurate information
Withdraw consent for marketing communications
Object to certain uses of your data
Request portability of your information
To exercise these rights or update your preferences, email us at [email protected].
You can also unsubscribe from marketing emails by clicking the “unsubscribe” link in any message.
10. Security
We use industry-standard security measures to protect your data, including encryption, firewalls, and secure servers.
Only authorized employees and contractors can access personal information, and only when necessary.
However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.
11. Children’s Privacy
Lodeware does not knowingly collect information from children under 13 (or under 16 in the EU).
If we learn that we have collected data from a child without parental consent, we will delete it immediately.
If you believe this has occurred, contact us at [email protected].
12. Sensitive Information
Please do not send us sensitive personal information (like health data, racial or religious details, or union membership).
If such information is accidentally submitted, we will delete it as soon as we become aware.
13. International Data Transfers
Lodeware operates globally. Your data may be transferred and processed outside your home country, including in the United States.
When we transfer data internationally, we use safeguards such as Standard Contractual Clauses to ensure compliance with EU and other privacy laws.
14. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal data we collect and how it’s used
The right to request deletion of personal information
The right to opt out of the sale or sharing of personal data (note: we do not sell personal data)
For more information or to make a request, email [email protected].
15. European Privacy Rights
If you’re in the EU, EEA, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:
The right to access, correct, or erase your data
The right to restrict or object to processing
The right to data portability
The right to lodge a complaint with your local Data Protection Authority
We rely on one or more of the following legal bases to process your data: your consent, our contractual obligations, our legitimate interests, or compliance with law.
16. Dispute Resolution
If you have any concerns about this Policy, please contact us first at [email protected].
We will make every effort to resolve your issue promptly.
If a dispute cannot be resolved informally, it will be handled under the laws and courts of the State of Colorado, unless otherwise required by applicable law.
17. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
When we make significant changes, we’ll update the “Last Updated” date and post the revised version on our website.
Please review this Policy regularly to stay informed.
18. Contact Us
If you have questions, concerns, or requests related to privacy or data protection, contact us at:
Lodeware
Denver, CO 80202
Email: [email protected]
Website: www.lodeware.com